FAQ/Dr.Watson log
From VFXPedia
The information on this page applies only to Fusion 5.0 and previous versions. As of version 5.1, Fusion no longer generates Dr. Watson crash logs when it crashes, but rather shows a dialog that allows the user to send information about the crash to eyeon. More information on the exception handler can be found here.
A Dr. Watson log can be of great use to our developers when trying to figure out what causes a specific crash.
When forwarding a crash log please try to include a detailed description of the steps that caused the crash, as well as your version number and build number of the copy of Fusion/DFX+ you are using. (This can easily be found in the Help > About box of the program while it is running.)
To determine where the Dr. Watson crash logs are being created on your system, or to set a specific location that's easy to remember use the following steps:
1. Under the Start menu use the Run option, and type in drwtsn32.exe and hit OK. (Or browse to 'C:\winnt\system32\drwtsn32.exe and run the executable.) This will open the configuration window for Dr. Watson.
2. At the very top of this window is a path entry. Take note of the current path as this is where the crash log text file is being created. Alternately use the 'Browse' button to change the path to a different location.
3. Make sure that the 'Create Crash Dump File' option is turned OFF and hit OK to close this window and save your settings.
4. Run Fusion/DFX+ again, and repeat the steps to generate the crash. When the application crashes be sure to let Dr. Watson finish compiling it's report. (The Dr. Watson error log dialogue will have an OK button when it completes.)
5. Locate the Dr. Watson crash log (it will be a text file) and email a copy of it eyeon Software Technical Support.
Crash logs will be continually appended to the end of this file so you may want to delete the log each month to ensure the file remains small in size and easy to email. Once deleted a new log will be automatically created the next time a crash occurs.
