FAQ/Emailed Crash Logs
From VFXPedia
The information on this page applies to Fusion 5.1 and later. If you are using Fusion 5.0 you should read about Dr. Watson logs.
(TODO - add picture of crash dialog)
Normally when Fusion crashes, a crash dialog will pop up allowing the artist to email the crash information to eyeon. However, firewalls that block outgoing mail (TCP port 25) can prevent the crash information from being sent directly. Indirect mail sending may be possible, by specifying the name of an internal mail server in the Outgoing Mail Server field (the default for this field is in Prefs/Networks).
If an artist cannot send a crash dump automatically from Fusion's crash dialog, any crash dumps generated by Fusion or the RenderSlave can be emailed to eyeon Software Technical Support separately using a normal e-mail client. Where these files are placed depends on which version of Fusion you are using.
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Fusion 5.1
If you are using 5.1 the crashdump files will be at C:\eyeon.dmp and C:\eyeon.log.
Fusion 5.2x to 5.3x
If you are using 5.2 the crashdump files will be put in the 'system temp folder'. This has been changed from 5.1 because of problems with permissions and antivirus software preventing Fusion from writing to the c:\ directory.
Fusion will search for the following paths and use the first found:
- The path specified by the TMP environment variable.
- The path specified by the TEMP environment variable.
- The path specified by the USERPROFILE environment variable.
Typically, Under Win2K or XP Fusion stops on TMP which defaults to something like C:\Documents and Settings\<your username>\Local Settings\Temp.
Vista's TMP defaults to something like C:\Users\<your username>\AppData\Local\Temp
In Windows you can see what TMP is set to by typing 'set TMP' from a command line prompt, or to bring up an explorer window at that location, press Windows+R, then enter "%tmp%" (no quotes). You'll see the eyeon.dmp and eyeon.log files within the window that pops up.
Fusion 6.0x
If you are using 6.0x the crash dumps will be at C:\Users\<your username>\AppData\Local\Temp and be named with the current date and time in a zip format: crashdump_2009-08-28_19-39-19.zip
Fusion 6.2 Build 897
If exception mail sending fails, then the msg text is added to the zip file, and the zip file is highlighted in an explorer window for easy mailing to bugs@eyeonline.com
Details
The crashdump is a zip file stored in the user's temporary directory, usually named crashdump_DATE_TIME.zip. Fusion uses the GetTempPath() library function to find the appropriate directory, see MSDN documentation.
The crashdump archive includes these files:
| eyeon_DATE_TIME.dmp | Binary crash dump. |
| eyeon_DATE_TIME.log | ASCII log of environment/hardware capabilities at time of crash. |
If the crashdump file isn't there, there should at least be eyeon_DATE_TIME.dmp and eyeon_DATE_TIME.log files which would have gone into it. If you take the opportunity to attach any files from the file browsers on the crash reporting dialogue, they will also be included.
