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Forum not sending Reset Password Email

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SteveWatson2
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Joined: Sun Apr 26, 2020 3:03 am

Forum not sending Reset Password Email

#1

Post by SteveWatson2 » Sun Apr 26, 2020 3:07 am

Hi,

I tried resetting my password quite a few days ago and never received the email. I've tried multiple times since and still not received any reset email.

I did try using the contact admin form as well but not heard anything - I realise that the admin might be busy so I created another account to bring the issue forward.

Steve Watson

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SecondMan
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Re: Forum not sending Reset Password Email

#2

Post by SecondMan » Sun Apr 26, 2020 7:59 am

Hi Steve,

I did get your email and replied about 5 minutes later :)

Check your spam folder? If it's not there let me know. A certain not uncommon email provider is known to be overzealously blocking certain email types which it may well do before it even gets to you.

Thanks,
Pieter

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SteveWatson2
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Joined: Sun Apr 26, 2020 3:03 am

Re: Forum not sending Reset Password Email

#3

Post by SteveWatson2 » Sun Apr 26, 2020 8:04 am

SecondMan wrote:
Sun Apr 26, 2020 7:59 am
Hi Steve,

I did get your email and replied about 5 minutes later :)

Check your spam folder? If it's not there let me know. A certain not uncommon email provider is known to be overzealously blocking certain email types which it may well do before it even gets to you.

Thanks,
Pieter
Hi Pieter,

you are right, the email provider I use has stopped any email from even getting to the junk mail folder. Which is slightly weird as I got the original welcome email from the site back in october.

Steve.

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SecondMan
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Re: Forum not sending Reset Password Email

#4

Post by SecondMan » Sun Apr 26, 2020 8:10 am

Just forwarded my reply from my personal email address. Did that work?

9+/10 cases of "I did not get the forum email" are with that provider...

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SteveWatson
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Re: Forum not sending Reset Password Email

#5

Post by SteveWatson » Mon Apr 27, 2020 7:18 am

Hi,

thanks to Pieter I've managed to reset password. For anyone else maybe avoid using the warmest of mail providers.

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SecondMan
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Re: Forum not sending Reset Password Email

#6

Post by SecondMan » Mon Apr 27, 2020 7:20 am

:cheer:

Welcome back!